SIMIRIKIAssessment support
Get help with Simiriki assessment access, results and session-only reports. Review what to share safely before contacting us.
What this service covers
Assessment is free and read-only. It reports available configuration evidence and pending controls, without changing your tenant. Remediation is a separate product for reviewed plans and simulation; live execution is disabled. Contacting support does not authorize changes or create a paid engagement.
Missing evidence is not a pass
If a source is unavailable because of permissions, licensing or a temporary service issue, its risk remains unknown. No findings does not mean zero risk. Review the evaluated-controls coverage and pending observations before making decisions.
Save your report before ending
New assessment results stay on the server only during the session. Save your report before ending the session. A support reference helps describe a request but cannot retrieve the report. Do not assume support has a copy.
What to include safely
Describe the page, the step that failed, the approximate time and time zone, and any non-sensitive error message. You may include your assessment reference if available. Do not send passwords, access tokens, device sign-in codes, recovery codes or raw diagnostic dumps. Do not attach a report by default; review and remove private account and resource details before choosing to share anything.
Security incidents and urgent issues
For a suspected compromise or an urgent security incident, contact your organization’s administrator or security incident-response team. This contact channel is not a monitored emergency service.
Your email app opens a draft to hola@simiriki.com. Review it before sending. Nothing is sent automatically and no report is attached. No response time is guaranteed.